Crucial Conversations

Tools for Talking When Stakes are High

Paperback, 256 pages

English language

Published June 18, 2002 by McGraw-Hill.

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The New York Times Bestseller!Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:Prepare for high-impact situations with a six-minute mastery techniqueMake it safe to talk about almost anythingBe persuasive, not abrasiveKeep listening when others blow up or clam upTurn crucial conversations into the action and results you wantWhether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a …

14 editions


  • Popular psychology
  • Interpersonal Communication
  • Business Communication - General
  • Psychology
  • Business & Economics / Business Communication
  • Self-Help
  • Interpersonal Relations
  • General
  • Conversation
  • Communication